Guarantee - What Is Guaranteed?
We guarantee that our handcrafted furniture will be free from materials and manufacturing defects under normal domestic household use, for the entirety of the guarantee period.
- The guarantee refers to all qualifying orders taken from 1 June 2021.
- Only items that display the Guarantee logo are covered.
- Before you buy - If furniture is covered by the guarantee, you’ll see the Guarantee logo displayed on its page on our website.
- After you buy - you will find the information on your Order Confirmation Email. Presence of Guarantee logo on an item of furniture on the website after you have purchased is not confirmation that it was covered by the Guarantee when you bought it.
- The Guarantee begins from the date you take delivery of your furniture. The Guarantee covers the original purchaser and is only valid if the order confirmation email is kept for purposes of verification.
- The Guarantee is only valid for products purchased, installed and used in the United Kingdom for the entirety of the lifetime of the product.
- The Guarantee covers normal domestic use only. Commercial use of any kind, for any duration, is not covered.
Our Guarantee does not cover:
- general wear and tear,
- misuse and wilful neglect,
- inappropriate cleaning,
- Natural characteristics of the wood including expected movement as it ages, such as bows, twists, cracks and splits, accidental damage, exposure to extreme heat, direct sunlight / UV colour damage, smoke damage, water damage, and other events outside of Funky Chunky Furniture’s control
- If you alter, modify or repair the item of furniture yourself the Guarantee is no longer valid. Unless these alterations, modifications, or repairs are advised by one of Funky Chunky Furniture's representatives.
- If you dismantle the item of furniture for any reason the Guarantee is no longer valid.
Why We Use Air Dried Oak
We love working with wood and all its natural, organic properties. We’ve chosen air-dried oak for our mantels and shelves because it allows the timber to behave as naturally as it possibly can, giving you a beautiful, original piece for your home.
The air-drying process is as close to the natural environment as you can get. It means that the oak has been allowed to dry naturally and over time.
The process has not been sped up by the wood being place in a kiln. Instead, after the oak has been cut, it's been stored and allowed to follow a completely natural process of drying out.
Authentic, One Of A Kind Oak
Our oak timbers are a natural product. Each piece is different, and our craftsmen work with these natural shapes to create beautiful pieces for you. Often the timbers have waney edges, or "notches" in them. We don't work against the natural timber, and remove these shapes. We work with the wood, retaining all its natural characteristics. So each piece is unique, one of a kind.
These oak timbers take on a very authentic appearance as they age and settle into their new environments.
Wood that's allowed to air dry continues with this drying process for some period of time. That's why, when you receive an oak mantel or shelf from us, you can expect it to continue with this natural drying process for some time to come, particularly as it adjusts to its new environment in your home.
Most of the movement and changes will occur within the first three months. During this time you can expect to watch and enjoy the natural process as the timber gradually transforms. Cracks and splits will start to appear, the timber may twist and bow slightly.
We love to watch the organic process of the oak transforming, and aging. Because, let's face it, it's natural, and it’s happening to all of us too!
Your Oak Mantel Or Shelf
How much movement you experience within your own oak shelf or mantel really is unique to both the timber and your home. Every homeis different, depending on the moisture content of the air, the level of central heating, or how close the timber is to a wood burner, or other heat source.
Direct heat can cause the movement to be quite considerably more exaggerated, but these shelves and mantels are suitable to be placed above a heat source. We recommend a minimum of 50cm clearance, and introducing the oak to the heat very gradually over time.