Contact Us

Do you need some help with your purchase? Or have a question about our products and services? Take a look at our Frequently Asked Questions page, for a quick answer to our most common queries. Or have you tried our new AI ChatBot (click icon in the bottom right hand corner of the page).

Alternatively, our customer services team is here to help, and really keen to assist you in any way they can.

We pride ourselves on providing our customers with 5 star service from even before your purchase right up until your piece of furniture or shelf is in place in your home.

Our phone lines are open 9am-4pm Monday to Friday.

Our team aims to respond to all email queries within 4 working days.

Please be patient, as we are a small team and are doing our best to respond as quickly as we can.

Please only email in once, as repeated emails mean that your query will be reallocated and will take longer to be responded to.


  • Customer Services Phone

    0191 424 2494

    Our Customer Services team is currently answering calls between 9am and 4pm Monday to Friday.

  • Customer Services Email

    We aim to respond to emails within 4 working days, but are currently experiencing high volumes of queries and apologise that some are taking longer to respond to than this. We are working through the emails in order. Please only email in once, and await a response, as repeated emailing actually delays your query being responded to as it moves you further down in the priority order.