Do you need some help with your purchase? Or have a question about our products and services? Take a look at our Frequently Asked Questions page, for a quick answer to our most common queries. Or have you tried our new AI ChatBot (click icon in the bottom right hand corner of the page).
Alternatively, our customer services team is here to help, and really keen to assist you in any way they can.
We pride ourselves on providing our customers with 5 star service from even before your purchase right up until your piece of furniture or shelf is in place in your home.
***Please be advised that our customer services team is working really hard to get back to all of the email queries they have received.
Our team aims to respond to all email queries within 4 working days.
Please be patient, as we are a small team and are doing our best to respond as quickly as we can. Please only email in once, as repeated emails mean that your query will be reallocated and will take longer to be responded to. We have restricted our phone lines to 9am-2pm Monday to Friday, to enable our customer services team to focus on outstanding email enquiries. ***
Customer Services Phone
0191 424 2494
Our Customer Services team is currently answering calls between 9am and 2pm Monday to Friday.
***Please note, phone lines are closed this Friday, 16th February.***
This is to enable our team to respond to the large numbers of emails we are currently receiving.
Customer Services Email
We aim to respond to emails within 2 working days, but are currently experiencing high volumes of queries and apologise that some are taking longer to respond to than this. We are working through the emails in order. Please only email in once, and await a response, as repeated emailing actually delays your query being responded to as it moves you further down in the priority order.
Our customer services team is available Monday to Friday, 8am - 4:30pm. They do not work on weekends or public holidays.
If you are contacting us by email or the form please allow our customer services team four working days to reply to your enquiry.
Funky Chunky Furniture is based in North East England.
We're very sorry but our workshop is not open to the public, and there is no showroom on site. All our products can be viewed online.