Shipping policy

 

Delivery

We use a third-party courier for delivery of our items. As the standard vans used can only reach certain areas, you are responsible for telling us about a remote, or hard to access area before purchase so that we can advise as to whether any additional delivery costs will be incurred, which you are liable to pay for.

The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address. All Goods must be signed for by an adult aged 18 years or over on delivery. The Goods may be sent to you in instalments.

We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.

Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or after a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances. We shall not be liable for any delay in delivering the Goods, however caused.

Lead times are as stated in product descriptions. We reserve the right to extend lead times where necessary, providing there has been written confirmation sent to you to notify you of a delay.

If a delivery is missed, you are responsible for re-arranging the delivery to suit you. After a number of delivery attempts the parcel may return back to us. You will be responsible for any extra delivery costs to re-send the parcel to your chosen address.

For delivery of large furniture items we require a contact number to be left at the time of purchase, these goods cannot be dispatched without a contact number. Failure to provide a contact number may result in delivery delays.

For Christmas deliveries, we recommend that you check our Website or social media pages for the last date of delivery. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December. 

You can read our full terms of business, here.