Pallet Delivery

We work with our delivery partner, Logistics North East, to get your furniture safely from our workshop to your home. Your order will arrive securely packaged on a pallet, with delivery made to the kerbside. Below, you’ll find details about pallet delivery and how to prepare for your furniture’s arrival. Please also read our dedicated delivery information page, which includes important information that applies to all deliveries.

How Your Order Will Arrive

Your furniture will arrive carefully wrapped and secured to a wooden pallet to help protect it during transit. Individual pieces are wrapped in protective packaging, with an outer layer of wrap keeping everything together. The shape and size of your pallet will vary depending on your order, but these photos show what you can typically expect.

Please remove all packaging as soon as your furniture arrives and inspect each piece carefully. Leaving furniture wrapped can trap moisture and affect the wood, so it’s important to unwrap it straight away, even if you’re not planning to use it immediately.

Transferred to Pallet Shipper

  • Once your order leaves our workshop, we’ll send you a dispatch email. Logistics North East will then deliver it on the second working day after this email.
  • If the scheduled delivery date isn't suitable, please email customerservices@logisticsnortheast.com and info@funky-chunky-furniture.co.uk as soon as you receive your dispatch email. Any change must be requested by 3pm on the working day before delivery. After this cut-off, your order may already have been loaded onto the delivery vehicle, and the delivery company may charge a redelivery fee even if no delivery attempt has been made. The courier will also apply storage charges if it holds your order for more than five days. Any redelivery or storage fees must be paid directly to the courier before delivery.
  • On the day of delivery, you'll receive an email or SMS with a 2-hour delivery window. This notification may arrive AM, or PM, depending on time slot.
  • Someone must be available to sign for the delivery. Orders cannot be left unattended. If delivery is missed, the courier will apply a re-delivery charge.
  • Standard deliveries are made Monday to Friday. Saturday delivery is available for an additional charge. Please contact us as soon as possible if you'd like to arrange this.
  • Please unpack and inspect your order as soon as it arrives. This allows you to check the item promptly and helps the wood acclimatise to its new environment and avoid moisture damage. 

Kerbside Delivery Expectation

  • All deliveries are kerbside only. Couriers are not required to carry items into your property, so we recommend having two people available to move the goods safely.
  • Deliveries are usually made using an 18-tonne lorry, so please let us know if your property has narrow roads, tight turns or limited access. If needed, a smaller vehicle can be arranged for an additional charge.
  • Please let us know before dispatch to avoid delays.
  • Please unpack and inspect your order as soon as it arrives. This allows you to check the item promptly and helps the wood acclimatise to its new environment and avoid moisture damage.